We want you to be completely satisfied with your purchase from Mir Explores. If you are not happy with your order, this Return and Refund Policy outlines our process.
1. Return Eligibility We accept returns only for damaged or defective products. If you receive a damaged item, please contact us within 7 days of delivery with photos and your order number. We will review your request and, if eligible, arrange a return or replacement.
2. Refund Process Once we receive the returned product, we will issue a refund to you. However, refunds are processed only if the product is in its original, unused condition. Since we only offer Cash on Delivery as the payment method, refunds will be processed via COD on your next order if applicable.
3. Non-Returnable Items
- Products that have been opened or used.
- Custom or personalized items.
4. How to Initiate a Return To initiate a return, please contact us at [email protected] with the following details:
- Order number
- Photos of the product and packaging (if applicable)
- Reason for return
5. Exchange Policy Exchanges are only allowed for defective or damaged products. We do not accept exchanges for non-defective items.
6. Contact Information For any return or refund inquiries, please reach out to us at:
Email: [email protected]